My Cart

Close

Privacy Policy

Gourmandelle Shop found at https://shop.gourmandelle.com/ (“Website”) is governed by the following privacy policy (“Privacy Policy”).

We respect your privacy and are committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used.

Company behind website: ALT Collective SRL

Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, or submitting a contact form. In addition, you are able to create a user profile, which allows you to create a username and password. We will store the username, but your password will not be visible in our records.

Information We Collect from Others: We may receive information about you from other sources.  You may link your Facebook, Instagram, and/or Google accounts to your user profile.  If you choose to link your Facebook, Instagram, and/or Google accounts to your user profile, we will receive your name, email address and profile picture associated with that account.  When you order or register for the Gourmandelle Meal Planner app or other Gourmandelle services, other information such as your meal plan order customization settings will be stored. We DO NOT store payment details. Payments are securely processed through PayPal or BrainTree. 

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

Log Files
Like many other Web sites, shop.gourmandelle.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.

If you prefer not to allow the use of cookies, you can change the configuration of your browser to warn you when you receive a cookie or automatically reject them.

If you would like to find out more about cookies you can visit http://www.aboutcookies.org.

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  •  To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  •  To create a personalized meal plan for you.
  • To operate and maintain the Website;
  • To create your account, identify you as a user of the Website, and customize the Website for your account; 
  • To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
  • To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure advertising on the Website;
  • To protect, investigate, and deter against unauthorized or illegal activity.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We use an SSL certificate. 
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
       Understand and save user’s preferences for future visits.
       Keep track of advertisements.
       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled.

These are the Cookies we are currently using:

  • Google Analytics 
  • Google Remarketing 
  • Facebook Pixel
  • Hotjar
  • Mailerlite 

You should consult the respective privacy policies of these third-party service providers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. shop.gourmandelle.com’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

We may share your information with third parties when you explicitly authorize us to share your information.

Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.

The Website currently uses the following third-party service providers:

Google Analytics – We use Google Analytics to understand how the website is being used in order to improve the user experience. We useuses Google Analytics Demographics and Interest Reporting. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ad Settings page. Users can completely block Google Analytics tracking using Google’s Analytics Opt-out browser add-on.

Google Remarketing — Google uses these cookies to show relevant adverts to users who have previously visited our website, as they browse other websites. You can opt-out from Google’s remarketing program, by changing your Google Ad Settings.

Facebook – Cookies and pixels are used to understand and deliver ads and make them more relevant to you. We may also use a cookie to learn whether someone who saw an ad on Facebook later visited our website.

One Signal - We use One Signal to push notifications for each new post we publish. You can unsubscribe anytime by clicking on the red bell icon on the bottom right side of the website and editing your subscription preferences, or by clearing your browser and/or mobile device cookies. 

Mediavine Ads Cookies - We use Mediavine as our ad network. You may receive cookies in order to get a personalised advertisement experience. 

Hotjar - We use a software called Hotjar to collect information about how a user interacts with our website.

Mailerlite - We use Mailerlite for email marketing purposes. 

You should consult the respective privacy policies of these third-party service providers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. shop.gourmandelle.com’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

If you create a user profile on the Website or leave a comment, certain information may be publicly visible.  To create a user profile, you must choose a username and password and input your email address for profile confirmation.  Your email address will never be available publicly.  At your option, you may also add an avatar, a profile description, and a link to your website.

You may also choose to link your Facebook, Instagram, and Google Account.

Users may see your username, avatar, profile description and website information.

Display Ads

We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies, as noted above.

Retargeting Ads

From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone's past visits to the Website.

Facebook: Opt-out of Facebook remarketing here

Google: Opt-out of Google remarketing here

Affiliate Program Participation

The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

Gourmandelle is a participant in the Skimlinks Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees.  As part of this program, the Website will post customized links, provided by Skimlinks, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.

On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails.

Access – You may access the personal information we have about you by submitting a request to contact@gourmandelle.com.

Amend – You may contact us at contact@gourmandelle.com. to amend or update your personal information.

Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to contact@gourmandelle.com..

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions.
To be accordance with CANSPAM we agree to the following:
       NOT use false, or misleading subjects or email addresses
       Honor opt-out/unsubscribe requests quickly
       Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
       Follow the instructions at the bottom of each email.

At any time, please contact us at contact@gourmandelle.com for questions related to this Privacy Policy. 

Last updated: May 6, 2020.